FREE LIVE VIRTUAL SESSION

Dealing With Difficult People

What to Say, What to Do, and When to Act

Stop trying to figure out difficult people while you are in the middle of dealing with them.

Difficult employee situations can change quickly. Someone becomes defensive. Pushback turns into an argument. A conversation goes somewhere you did not expect. You know something needs to be addressed, but you are trying to decide what to say, what you are actually dealing with, and whether saying the wrong thing could make the situation worse.

You should not have to invent your response while the pressure is on.

In this free live virtual session, Brenda Neckvatal will show you the three skills that can change how you approach difficult people: having the language to know what to say, the framework to determine what you are dealing with, and the willingness to act when leadership is required.

You will begin to see why some of the approaches you have relied on may not be working, where your own difficult-people skill gaps may exist, and what changes when you build these skills before you need them.